Frequently Asked Questions

FAQS

May I have a print estimate?


To review a print estimate or quote, click on our "Order Now" page and enter information in the required fields. A "Total Cost" plus shipping will be generated once all required fields are entered. A file upload is not necessary to review costs. Feel free to utilize our order form to review cost estimates for all of your print projects before submitting an order.




What is your turnaround time?


Our processing/printing turnaround time is currently 1-2 weeks, as of 06/02/21. Most orders ship within 1 week of receipt, but some orders take longer to process than others. Once your order is completed, you will receive a shipping notification from our shipping retailer PITNEY BOWES. This is not junk mail; this is your shipping notification/tracking number. Our shipping days of the week are Tuesday, Thursday and Saturday. If the day is a holiday, we will ship on the next business day. All shipments are via USPS; their shipping timeline is 4-10 business days for Medial Mail and 2-3 business days for Priority Mail. As of May 2021, USPS is experiencing shipping delays in some regions due to Covid-19. Shipping times may vary. Please refer to www.usps.com for more information. It is our goal that you receive your prints in a timely fashion. We will update our site to reflect any changes in our turnaround time.




Do you ship USPS, Fedex or UPS?


We use USPS Medial Mail or USPS Priority Mail for all our shipments. - USPS Media Mail typically delivers within 2-10 business days. - USPS Priority Mail typically delivers within 2-3 business days. As of January 2021, USPS is experiencing shipping delays in some regions due to Covid-19 and the holidays. To review their current shipping schedules, please visit www.USPS.com. Once your order has processed, you will receive a shipping notification from our shipping retailer PITNEY BOWES. This is not junk mail; this is your shipping notification/tracking number. The post office is closed on Sundays and holidays, so orders received on Saturday will ship on Monday. If Monday is a holiday, then it will ship on the next business day.




Do you ship internationally?


Unfortunately, we do not offer an international shipping option at this time. We would like to offer an international shipping option in the future. If you would like us to ship internationally, we can process orders on an individual basis. Please email Gabrielle at hello@watsonfamilypress.com.




Do you offer discounts?


When we offer discounts, we will announce them on social media and through email. Fill out the form at the bottom of our site to be added to our email list.




What paper weight option should I choose?


For single-sided prints, I recommend choosing 24lb premium paper. It is premium quality, copier paper and typically used by most commercial print shops. For double-sided prints, I recommend choosing 28lb paper. It is professional quality, copier paper with a buttery smooth finish. For laminated worksheets, printables and busy binders, I recommend choosing 28lb paper. Cardstock is a great alternative for sturdy unit study materials. I like to use cardstock on flash cards and anatomy posters.




What finishing options are available?


We offer several finishing options. Three-hole punch is the perfect choice if you plan to put your prints or curriculum in a binder. Spiral bound, long edge means the spiral is on the long side of the paper. It is the perfect choice for a notebook style curriculum. It will typically open on the left like a textbook. Spiral bound, short edge means the spiral is on the short side of the paper. It is the perfect choice for left-handed writers in your home. This usually opens at the top like a notepad unless the curriculum is horizontal like some The Good and the Beautiful. Spiral bound products come with either a clear or laminated front cover and black back cover. Lamination is a great option for printables and worksheets, and it can be combined with three-hole punch as needed. I do not recommend combining three-hole punch with coil binding.




What file formats may I upload?


You may upload most common file types. We especially like PDF, DOCS, JPG, XLS, PNG files, but we accept many more. Feel free to message us at watsonfamilypress@gmail.com to confirm files that we accept.




What is your cost breakdown?


Black & White Print Options

-- Single-sided ($0.08/page, includes 24lb paper)

-- Double-sided - ($0.12/page, includes 24lb paper)

Color Print Options

-- Single-sided ($0.14/page, includes 24lb paper)

-- Double-sided ($0.24/page, includes 24lb paper)

Paper Options

-- 24lb (Included in print price)

-- 28lb (Add $0.04/page)

-- 110lb cardstock (Add $0.08/page)

Finishing Options

-- Three Hole Punch ($0.01/page)

-- Coil Bound with Clear Vinyl Cover ($3.00)

-- Coil Bound with Laminated Front Cover ($5.00)

-- Lamination ($0.80/page)

USPS Priority Mail Shipping

-- Media Mail Flat Rate ($7.00)

-- Priority Mail Flat Rate ($16.00)

-- Shipping for orders over $150 (FREE)




What is your cancellation/refund policy?


We have a 2-hour cancellation policy, which means you have 2 hours from the time you place your order to cancel with a full refund. If you wish to cancel your order, please send an email to watsonfamilypress@gmail.com within 2 hours of placing your order. Cancellations after the 2 hour time frame will not be refunded. If you have a question regarding this policy, please send us a message, and we will be happy to chat with you. Custom print orders cannot be returned.




What should I do? There is something wrong with my order.


Oops! You received a damaged or incorrect order. Let's get that taken care of. Please send us a photo of the order that you received to hello@watsonfamilypress.com within 7 days of receipt. We will replace the damaged parts of your order or full order at no cost to you, depending on the circumstance. Replacements requested more than 7 days after delivery will not be eligible for replacement.




What is binding on the long edge versus short edge? What should I choose?


A piece of paper is 8.5" x 11" so when we refer to binding on the long edge, we mean binding along the 11" side of the paper. When we refer to binding on the short edge, we mean binding along the 8.5" side of the paper. Most curriculum is printed portrait/vertical like Blossom and Root. I would recommend binding on the long edge if you want it to open and lay flat like a notebook. Some curriculum is printed landscape/horizontal like The Good and the Beautiful. I would recommend binding on the short edge if you want it to open and lay flat like a notebook. Often, left hand writers have issues with binding on the left side of their notebooks. In these special cases, you may want to bind on the "top" of your document. For a parent of a left-hand writer, I like using this option for some of our curriculum. If you have a special case like this, feel free to shoot me an email after you place your order, so I can accommodate this for your student.




My file upload is too big! What should I do?


Nothing to fear, www.wetransfer.com is here! Our file upload portal can only accept files up to 150MB. There are some files that are just too big (example: The Good and the Beautiful). If you are unable to upload your file because it is too large, feel free to use www.wetransfer.com (100% free service) and send the file to watsonfamilypress@gmail.com. Send us a message if you have any questions about this process.




May I have a color cover even if my prints are black & white?


Oh yes! All of our print jobs come with a color cover automatically. When you choose black & white prints, you will receive a color cover at no additional cost, so long as the cover is full color.