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Frequently Asked Questions
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  • May I have a print estimate?
    To get a print estimate or quote, click on our "Order Now" page and enter information in the required fields. An estimated cost including shipping and tax will be generated once all required fields are entered. A file upload is NOT necessary to review costs. Feel free to utilize our order form to review cost estimates for all of your print projects before submitting an order. If you are ready to submit an order, click "Submit Order and Pay."
  • I placed an order, but I wasn't redirected to payment! What should I do?
    Oh no! We are so sorry that happened. Go ahead and send us an email to watsonfamilypress@gmail.com, and we will send you an invoice. With an invoice, you may use any debit/credit card.
  • What is your turnaround time?
    Our processing/printing time is currently up to date and listed on the front page of our website and order form. Once your order is complete, you will receive a shipping notification from our shipping retailer PITNEY BOWES. This is not junk mail; this is your shipping notification with tracking number. All shipments are handled by USPS; their shipping timeline is 5-10 business days for Media Mail and 2-3 business days for Priority Mail. First Class International is usually 2-3 weeks. Due to Covid-19, national holidays, natural disasters, and inclement weather, USPS may experience shipping delays from time to time. Shipping times may vary. Please refer to www.usps.com for more information. It is our goal that you receive your prints quickly. We will update our site to reflect any changes in our turnaround time.
  • Do you ship USPS, Fedex or UPS?
    We use USPS Medial Mail, USPS Priority Mail, or USPS First Class International for all our shipments. - USPS Media Mail typically delivers within 5-10 business days. - USPS Priority Mail typically delivers within 2-3 business days and includes insurance for lost/stolen packages. - USPS First Class International typically delivers within 2-3 weeks; it does not include insurance for lost/stolen packages. For domestic orders, I recommend choosing USPS Priority Mail for prompt delivery of packages. At times USPS experiences shipping delays due to Covid-19, weather events, and holiday closures. To review their current shipping schedules, please visit www.USPS.com. Once your order has processed, you will receive a shipping notification from our shipping retailer PITNEY BOWES. This is not junk mail; this is your shipping notification/tracking number. If a package is marked "delivered," but not received, then please follow these steps: - Contact neighbors to see if an order was misdelivered - Contact your local post office to find out if/when the package was delivered and by whom - Contact USPS to file a claim Watson Family Press cannot reimburse or re-ship orders that were mishandled by the post office or stolen from a property. Watson Family Press is not responsible for damages, delays, lost or stolen packages caused by shipping carriers. The cost of postage cannot be refunded. Shipping Insurance may be purchased at checkout to cover any lost, stolen, or damaged packages while it is in transition to you (see, Media Mail + Insurance). If Insurance is not purchased and your package is damaged, lost, or stolen Watson Family Press will not refund or reprint your order.
  • Do you ship internationally?
    Yes, as of January 2023, we offer USPS First Class International shipping to Canada and Mexico for a flat shipping fee. If you live outside of these countries and would like a shipping quote, please send us a message to hello@watsonfamilypress.com.
  • Do you ship to military/APO/FPO?
    Absolutely! We recommend choosing USPS Priority Mail if you have an APO/FPO address to ensure a timely and approriately tracked shipment. We will take care of customs forms for your order as well. Please email Gabrielle at hello@watsonfamilypress.com if you have addtional questions regarding your APO/FPO shipment.
  • Do you offer discounts?
    When we offer discounts, we will announce them via social media; follow us at www.instagram.com/watsonfamilypress.
  • What paper weight option should I choose?
    For single-sided prints, we recommend choosing 24lb premium paper. It is premium quality, copier paper and typically used by most commercial print shops. For double-sided prints, we recommend choosing 24, 28lb or 32lb paper. Twenty-eight lb and 32 lb paper are professional quality, copier paper with a bright, buttery smooth finish. For laminated worksheets, printables and busy binders, we recommend choosing 28lb, 32lb paper, or cardstock. Cardstock is a great alternative for sturdy unit study materials. I like to use cardstock on flash cards and posters.
  • What is binding on the long edge versus short edge? What should I choose?
    A piece of paper is 8.5" x 11" so when we refer to binding on the long edge, we mean binding along the 11" side of the paper. When we refer to binding on the short edge, we mean binding along the 8.5" side of the paper. Most curriculum is printed portrait/vertical like Blossom and Root. I would recommend binding on the long edge if you want it to open and lay flat like a notebook. Some curriculum is printed landscape/horizontal like The Good and the Beautiful. I would recommend binding on the short edge if you want it to open and lay flat like a notebook. Often, left hand writers have issues with binding on the left side of their notebooks. In these special cases, you may want to bind on the "top" of your document. As a parent of a left-hand writer, I like using this option for some of our curriculum. If you have a special case like this, feel free to shoot me an email after you've placed your order, so I may accommodate your student.
  • May I have a color cover even if my prints are black and white?
    Oh yes! Our print jobs come with a color cover (up to 10 copies). When you choose black and white prints, you will receive a color cover at no additional cost, so long as the cover is full color.
  • What finishing options are available?
    We offer several finishing options. Three-hole punch is the perfect choice if you plan to put your prints or e-book in a binder. Spiral bound, long edge means the spiral is on the long side of the paper. It is the perfect choice for a notebook style resource. It will typically open on the left like a textbook. Spiral bound, short edge means the spiral is on the short side of the paper. It is the perfect choice for left-handed writers in your home. This usually opens at the top like a notepad unless the curriculum is horizontal like some The Good and the Beautiful. Spiral bound products come with either a clear or laminated front cover and black back cover. Lamination is a great option for printables and worksheets, and it can be combined with three-hole punch as needed. We do not recommend combining three-hole punch with coil binding.
  • What file formats may I upload?
    You may upload most common file types. We especially like PDF files, but we accept many more. Feel free to message us at watsonfamilypress@gmail.com to confirm files that we accept.
  • What is your cost breakdown?
    Black & White Print Options -- Single-sided ($0.10/page, includes 24lb paper) -- Double-sided - ($0.09/page, includes 24lb paper) Color Print Options -- Single-sided ($0.17/page, includes 24lb paper) -- Double-sided ($0.15/page, includes 24lb paper) Paper Options -- 24lb (Included in print price) -- 28lb (Add $0.04/page) -- 32lb (Add $0.06/page) -- 110lb cardstock (Add $0.08/page) Finishing Options -- Three Hole Punch ($0.02/page) -- Coil Bound with Clear Vinyl Cover ($4.75) -- Coil Bound with Laminated Front Cover ($7.75) -- Lamination ($0.95/page) USPS Priority Mail Shipping -- Media Mail Flat Rate ($7.00) -- Media Mail Plus Insurance ($10.00) -- Priority Mail Flat Rate ($16.00) -- Shipping for orders over $150 (FREE)
  • What is your cancellation/refund policy?
    We have a 48-hour cancellation policy, which means you have 48hours from the time you place your order to cancel with a full refund. If you wish to cancel your order, please send an email to watsonfamilypress@gmail.com within 48 hours of placing your order. Cancellations after the 48 hour time frame will not be refunded. If you have a question regarding this policy, please send us a message, and we will be happy to chat with you. Custom print orders cannot be returned.
  • My file upload is too big! What should I do?
    Nothing to fear, WeTransfer is here, and it's free! Our file upload portal can only accept files up to 150MB. There are some files that are just too big (example: The Good and the Beautiful). If you are unable to upload your file because it is too large, send it to us on our WeTransfer website: https://watsonfamilypress.wetransfer.com/ where we can accept files up to 10GB.
  • What should I do? There is something wrong with my order.
    Oops! You received a damaged or incorrect order. Let's get that taken care of. Please send us a photo of the order that you received to hello@watsonfamilypress.com within 14 days of receipt. We will replace the damaged parts of your order or full order at no cost to you, depending on the circumstance. Replacements requested more than 14 days after delivery will not be eligible for replacement.
  • What is your refund policy?
    When an order is placed, our customer has 48 hours from the time the order is place to request a full refund. After 48 hours, Watson Family Press cannot offer a refund. All sales are final after 48 hours. Watson Family Press is not responsible for damages, delays, lost or stolen packages caused by shipping carriers. The cost of postage cannot be refunded. Shipping insurance is included with options: Media Mail + Insurance and Priority Mail; either may be purchased at checkout to cover any lost, stolen, or damaged packages while it is in transition to you. If shipping insurance is not purchased and your package is damaged, lost, or stolen Watson Family Press will not refund or reprint your order. If you find a defect in your order that is the responsibility of Watson Family Press, we will replace your order in part or in full at no additional cost to you. To receive the replacement, please notify us via email at hello@watsonfamilypress.com within 7 days of the receipt of the delivered order and provide verification of the problem. Replacements requested more than 7 days after delivery will not be eligible for replacement. Upon verification of the imperfection, we will determine the course of action. If in our judgment, it will not be possible to achieve a good outcome by replacing the order, Watson Family Press may elect to offer a future print discount and/or refund part or all of the original cost of the order. Due to the nature of our products, all sales are final. If your order arrives printed incorrectly or you were sent the wrong item, please contact us within 7 days of receiving your order, so we can review the claim and make amends as necessary. For all claims, please provide us with your order number. If you received an incorrect or imperfect item, please provide pictures of the damaged product including the packaging.
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